During my holidays, my dad had to go to the general hospital for a biopsy. The doctors wanted to extract some muscles from his leg to determine the cause of his walking difficulties (my dad has some problems in walking and balancing himself). The appointment was scheduled on Friday, 25th September, 8 am. So on that day, we woke up (with much difficulty on my part) at 6.45am and went to the hospital at around 7.30am. We reached there and waited for about half an hour, and a nurse came to tell us that the appointment was cancelled earlier due to Hari Raya celebrations and the staff are mostly on leave. We said no one informed us about that, and they said they tried to call us but no one answered. When we checked the number they called, it wasn't our number. So we thought to ourselves, 'Never mind...' and arranged for another appointment which is on the next Friday, 2nd Oct.
On 2nd Oct, we brought my dad there again for the biopsy. This time, there were many people waiting for their turn so we just waited along with them. My mum helped my dad change clothes and waited again. Luckily I brought my novel along, which kept me occupied for the whole waiting process that lasted 4 hours. Then, the nurses pushed my dad into the operation theatre on a wheelchair. He was inside for about 30 minutes. When my dad came out, we thought the operation was over BUT he just asked to come out to go to the toilet. After that, we waited again. Then a surgeon came over to my dad and told him that the operation cannot be conducted today because the extracted muscles must be delivered to the KL hospital within 4 hours or else the tissues will die, and they did not book an ambulance to deliver it on that day. Without the ambulance, the tissues can't be delivered, so there would be no point in conducting the operation. In the end, we had to leave without anything being done except waiting in vain for 4 hours. The nurses arranged
another appointment with my dad again.
After this incident, I have truly experienced the inefficiency of government departments and hospitals. I guess they think we citizens have too much free time and energy to waste, so they make it their primary objective to facilitate the wasting of our time and resources. It may be forgiven if they make the mistake once, but making it twice is really quite frustrating for us. What if this incident happened to a person living in those small towns like Parit or Beruas? Imagine having to travel all the way to Ipoh and wait there the whole morning just to be informed that the staff had made a mistake and you have to take the trouble of travelling here another day. Sometimes it makes me wonder whether they are really professionals, or maybe they are "professional unprofessionals" (people that are professional in being 'unprofessional') =P